logo logo Menu Bar

FAQ & Support Articles


It says I’m not a member, but I am.

If you are an active member, but AutoCrit is giving you the non-member error message, here are a bunch of things to try to solve the problem. If you solve the problem, please let me know what worked for you. If you don't solve the problem, please let me know and we can troubleshoot together.

1. Check that you are signed in.

Click here to sign in: https://www.autocrit.com/login.php

2. Check the System Date on Your Computer

Please check your system date. The site sets a cookie, which provides access to the Wizard. This cookie is coded with an expiration date. If the system date is after this expiration date, the cookie instantly expires and you are automatically signed out as soon as you sign in.

If the system date is incorrectly set, Internet Explorer (we assume that you are using IE) will loose cookie information. Therefore, if the system date is set to a date in the past or future, please change it to the current date.

To check your date/time, check the bottom right hand cornet of the taskbar, or do the following:

  • Go to the "Start" menu of your computer.
  • Select "Control Panel".
  • Open the "Date/Time" field.
  • Verify the date is correct (date and year).
  • Correct date, if needed.
  • Click "Apply".

3. Enable Cookies

To enable cookies, follow the instructions below for the browser version you are using.

Mozilla Firefox (1.0 final release and earlier)

  • Go to the "Tools" menu.
  • Select "Options".
  • Select the "Privacy" icon in the left panel.
  • Check the box corresponding to "Allow sites to set cookies".
  • Click "OK" to save changes.

Netscape 7.1/Mozilla 5.0

  • Select "Preferences" from the Edit menu.
  • Click on the arrow next to "Privacy & Security" in the scrolling window to expand.
  • Under "Privacy & Security", select "Cookies."
  • Select "Enable all cookies".
  • Click "OK".

Microsoft Internet Explorer 6.0+

  • Select "Internet Options" from the Tools menu.
  • Click on the "Privacy" tab.
  • Click the "Default" button (or manually slide the bar down to "Medium") under "Settings".
  • Click "OK".

Microsoft Internet Explorer 5.x

  • Select "Internet Options" from the Tools menu.
  • Click on the "Security" tab.
  • Click the "Custom Level" button.
  • Scroll down to the "Cookies" section.
  • To enable:
  • - Set "Allow cookies that are stored on your computer" to "Enable".
  • - Set "Allow per-session cookies" to "Enable".
  • Click "OK".

Netscape 6.2+ (Including Netscape 7)

  • Go to the "Edit" menu and select "Preferences."
  • Expand the "Privacy & Security" menu and click on "Cookies."
  • Click to select "Enable all cookies" or "Enable cookies for the originating web site only." If there is a check in the box next to "Warn me before storing a cookie", remove it to prevent being prompted every time a cookie needs to be written.
  • Click "OK".

For other Browsers consult the Browser Help.

4. Existing Cookie May be Corrupt

If an existing cookie is corrupt it will not be possible to use it correctly. To correct this problem, please delete any existing cookies.

Microsoft Internet Explorer 7.0+

  • Go to the "Tools" menu.
  • Select "Internet Options".
  • Click "Delete" button under "Browsing History" Section.
  • Click "Delete Cookies" button under "Cookies" Section.
  • Click "Close" to save changes.
  • Click "OK" to finish.

If this does not work, you may want to try deleting all cached, temporary files from the same "Browsing History" Section.

For other Browsers consult the Browser Help.

5. Cookie Blocking Software May be Installed

If any such software is installed e.g. CookieMaster, HistoryKill, Spy Sweeper, Webroot Window Washer etc., please refer to the software's documentation or Help System for details on how to accept cookies from this site.

6. Other Things to Try for Microsoft Internet Explorer 6.0+

(a) Browser settings

  • From the Tools menu, choose Internet Options.
  • Choose the Privacy tab.
  • If you see a slider for Settings slider, move the slider to the bottom. This tells the browser to Accept All Cookies.
  • If the Settings slider is not available, click the Default button. Clicking the Default button will display the slider.
  • Slide the slider all the way down.
  • A confirmation appears beside the slider once the setting has been adjusted. Accept All Cookies. The site will not work if you don't accept our cookies!
  • Click the Apply button.
  • Click the OK button.
  • Close any Internet Explorer windows that are open.
  • Open Internet Explorer and try again.

(b) AutoComplete settings

  • From the Tools menu, choose Internet Options.
  • Choose the Content tab.
  • Click the AutoComplete button.
  • The AutoComplete Settings window appears. Uncheck the User Names and Passwords on Forms option.
  • Click the Clear Passwords button.
  • Click the OK button for AutoComplete Settings.
  • Click the OK button in the Internet Options window.
  • Close any Internet Explorer windows that are open.
  • Open Internet Explorer and try again.

(c) If the above do not work, try this option.

  • Go to Internet Options, then Security.
  • For each zone, set the permissions to Default Level.

(d) Again, if nothing else has worked, try this option.

  • Go to Internet Options, then Privacy.
  • Choose Web Sites by the bottom, then choose Edit on the right and in the Add Web Address, type www.autocrit.com.
  • Click on Allow.
  • Click OK.
  • Click OK again.
  • Shut down all programs and restart.

7. Google Web Accelerator

Google Web Accelerator is known to cause a few problems with cookies. If you have it installed try temporarily turning it off.

7. Proxy Server Problems

You may be accessing the AutoCrit site via a "proxy server" that is deleting cookies automatically. If you are using a proxy server, you should contact your network administrator to determine whether your proxy server is the source of the trouble.

You may be able to add the site to an exclude list so that the proxy server is not used when connecting to our site, check your browsers settings.

8. Reboot Your Computer

When did you last reboot your computer? Many seemingly dire problems can be fixed by simply rebooting your computer - particularly if you don't regularly switch off your computer. If the problem reappears after you have rebooted and you have tried everything else, please contact us. We want to get you working as soon as possible!